RETURNS

Our policy lasts 14 – 30 days depending on the circumstances. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange if the item is fine and you have just changed your mind.

If the item is defective you can return this for a refund within 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We are unable to refund opened tins of paint as the goods are then not re-sellable.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14days after delivery.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We are unable to refund opened tins of paint as the goods are then not re-sellable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
at customerservices@innov8coatings.co.uk

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@innov8coatings.co.uk and send your item to:
Innov8 Headquarters
Eclipse Farm
Martin Moor,
Metheringham
Lincolnshire
LN4 3BQ.