PRIVACY POLICY

At INNOV8 we respect your right to privacy and essential to the running of our business is the collection and processing of your data. This notice is to inform you, what personal information INNOV8 Ltd collects about you, why we need it, how we use it, what protections are in place to ensure it is kept secure and your rights relating to the processing of your personal data. We put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations. Please note that INNOV8 Ltd is the Data Controller of your personal data.

What personal data do we collect?

We only collect personal information that is essential to our operation as a business and which allows us to fulfil our obligations to our customers and suppliers. When you contact the Company most of the information is obtained directly from you and may include the following types of Personal Data:
Your name, Personal/business address, billing and delivery address, email address, telephone number, bank account details and other contact information that allows us to meet our organisational and statutory obligations to you.

How and why do we use your personal data?

We will collect and may use your personal data to help us provide you with the best service we can and to fulfil our contract with you, for example:
– To ensure that the information we hold about you is correct and kept up-to-date.
– To contact you in response to your initial query.
– In the day to day management of our business relationship and management of your account and if you agree, to send you marketing material for new product introductions, updates, promotional offers and any general deals that we think may be agreeable to you.

How we collect your Personal Data?

The information we collect will come directly from you and with your consent when you contact the business. We may collect your personal data in a number of ways, for example:
– From sales leads generated by our sales team.
– From external enquires where you have contacted the company via our website.
– General enquiries by telephone, e-mail, mail and social media platforms.
– Third party referrals.

how long do we keep your personal data?

The information we collect will come directly from you and with your consent when you contact the business. We may collect your personal data in a number of ways, for example:
– From sales leads generated by our sales team.
– From external enquires where you have contacted the company via our website.

Who do we share your personal data with?

The information that is collected and processed is only used for the purpose of managing your account and will only be shared with the relevant departments that require this information to process account transactions.


We will ensure that any data provided that is shared with the respective departments is done so to comply with the UK Data Protection legislation and that appropriate measures are put in place to keep your personal data secure.


Your data will not be used for marketing purposes unless we have your consent, and this will only be used as per section ‘How and why do we use your personal data’.

How do we protect your personal data?

The security of your Personal Data is very important to us. We ensure that we have in place appropriate technical and organisational measures to prevent unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to Personal Data.

What are your rights over the use of your personal data?

Right to access

You can request a copy of the information that we hold about you at any time, this is known as a ‘Subject Access Request’.

Right to amend

You can ask for your information to be amended if you believe the information we hold is incorrect.

Right to be forgotten

You can ask for all of the information we hold about you to be removed from our records. You have the right to ask for the data we hold about you to be transferred to another data controller.

Right to restrict usage

You have the right to restrict the usage of your personal data where you have a particular reason for wanting this restriction.

Right to object

You have a right to object to the processing of your personal data.
The provision of this information will not be subject to the payment of a fee and we will provide this information to you within 30 days of your request. Please note that some of your rights are not absolute and any request will be considered in line with legal and statutory obligations and if this may cause any other third party breach of data protection.
In writing to: The Data Protection Officer, INNOV8, Eclipse Farm, Martin Moor, Metheringham, Lincolnshire LN4 3BQ

Tel 01526 378 997
customerservices@innov8coatings.co.uk